Glasgow Office

Ilene Campbell, Chief Executive


As Chief Executive of TIS, Ilene is responsible for the strategic development of the organisation. She has over 26 years of experience working in the field of community development and Tenant Participation in both the local authority and voluntary sectors. Appointed Director in 2002, she has played a leading role in developing Tenant Participation practice at national and local levels.

In collaboration with the University of Glasgow she produced “A Good Practice Framework for Tenant Participation in Scotland”.

She also co-produced a range of TIS Scrutiny publications including the recently launched Scrutiny Stories publication.  Currently, she leads the TIS National ‘Making It Happen’ Scrutiny programme which aims to make tenant scrutiny a reality in Scotland.

Sharon Donohoe, Development Director

SDSharon has over 25 years’ experience working in the housing and community development field both within local authority and voluntary sectors since graduating in 1988 in Youth and Community Work, and holds a CIPD certificate in training practice. Sharon has gained extensive experience in working in housing related issues gaining skills and knowledge in relation to local and national housing policy.

In her present post of Development Director with TIS, Sharon is responsible for the provision of Tenant Participation development, support, advice and training to tenants of East Ayrshire and Fife Council’s and management of the TIS tenant and residents participation project in North Lanarkshire.  Sharon was lead consultant on the independent advice on the Clackmannanshire Council Options Appraisal Study and River Clyde Homes Rent Structure Review.  Sharon is also providing support to tenants, customers and staff of Clyde Valley, Trust and Viewpoint Housing Associations to develop Customer Panels and Scrutiny Activities within each organisation.

Sharon has extensive experience of providing independent advice in stock transfer and options appraisal contracts as well as working with tenants to increase tenant skills and knowledge to influence and improve housing services and standards.  She also co-produced the TIS Tenant Scrutiny Framework and ‘How To’ guide.

Lynda Johnstone, Development Director

Lynda began working for TIS in 2002 and has worked with tenants and landlords throughout Scotland to develop Tenant Participation good practice. During her time here she has supported a range of organisations, providing independent development support to promote and develop Tenant Participation, including federations in Clackmannanshire, East Ayrshire, Glenrothes and North East Fife.

Lynda has also worked with many Housing Associations to review and develop their policies and practice including Glen Housing Association, Grampian Housing Association, Paisley South Housing Association and Williamsburgh Housing Association. Lynda manages the East Lothian Development Support Project and has also acted as independent tenant adviser in West Dunbartonshire and South Lanarkshire and for Castle Rock Edinvar.

Lynda is currently supporting organisations to develop their scrutiny activities and is working with Hanover (Scotland) Housing Association and Cairn Housing Association to develop a Mystery Shopping Project and Castle Rock Edinvar Housing Association and East Lothian Housing Association to develop Customer Scrutiny Panels. Lynda supported the Glenrothes Area Residents Federation in a project with Fife Council to develop and support Owners Associations. Following this project Lynda has been invited to Councils throughout Scotland to promote the development of Owners’ Associations.


Alistair Reid, Development Manager

Alistair has been working with TIS since 2007, in our South Lanarkshire Project, and has worked in housing for over 10 years. In his time with TIS, Alistair has supported tenants in South Lanarkshire to undertake a range of scrutiny activities, and develop effective mechanisms to build tenants understanding of how their landlord spends money on their behalf.

Alistair has also supported tenants to be involved in a number of policy reviews across a range of service areas.

In his role as Development Manager, Alistair will play a key part in TIS and Scotland’s Housing Network’s Scrutiny Approved Accreditation, which is currently going through the pilot process. Alistair will also be supporting tenants and landlords across Scotland to review existing strategies and policies, in a wide range of service areas.


Fawn Russell, Marketing Officer

As Marketing Officer for TIS, Fawn’s main focus is to implement and develop the organisations Marketing Strategy, and support our staff team to meet these objectives. This includes ensuring the TIS brand is consistent in everything that we do, and championing the TIS brand to reflect the integrity of our staff team and what we represent as an organisation.

Fawn manages the TIS website and social media accounts, providing the most relevant, helpful, and up to date information. She is also responsible for producing any design, marketing, and brand requests for staff and has the capacity to direct, capture, and edit short films to showcase the good work of TIS.

As well as undertaking the marketing for TIS, Fawn works closely with Jill to plan and organise events including the TIS Annual Conference for over 250 delegates across 3 days.


Jill Miller, Office Manager

Jill has been the Office Manager with TIS since 2002.

Her role within the organisation is very varied. Jill has responsibility for ensuring the smooth running of the company. In her day to day work she deals with all the financial work, personnel, Health & Safety, conference planning and servicing the Executive Council. Jill also looks after the IT requirements for the company.

Jill works with Fawn in planning and running the Annual Conference each year, for over 250 residential delegates.



East Lothian Project

Patsy King, Development Officer

Patsy has worked for TIS since 2010. Her role is to support the development of East Lothian Tenants and Residents Panel (ELTRP) and to support them in influencing local, regional and national issues.

This has included supporting tenants to respond to Government Discussion Papers including the Fresh Thinking, New Ideas discussion paper. Patsy also supports ELTRP to liaise and participate with East Lothian Council and other authorities and agencies in pursuit of tenants and residents interests.


Sue Cairns, Outreach Officer

Sue joined TIS in 2016 from the voluntary and statutory sector where she worked for over 20 years, supporting children, young people, adults and families who experienced a variety of difficulties in their lives.

As an Outreach Officer for the East Lothian Project, Sue focuses on supporting existing tenant and resident groups to influence positive change within their community and empowers new groups to get involved and identify their goals.


Juliete Swann, Administration Officer

Juliet joined TIS in 2016 as Administration Officer. She has experience as a lobbyist and policy officer in the environment, democracy and consumer affairs sectors in Scotland and has a passion for citizen involvement in decision making and community empowerment.

Juliet keeps the East Lothian Project office running smoothly and keeps the East Lothian Tenants and Residents Panel website and social media content up to date.


North Lanarkshire Project

Julie Gonzalez-Bradley, Outreach Officer

Julie joined TIS in 2015 from a housing and community development background, which provided her with an in depth knowledge of the issues faced by tenants and residents in Scotland.

As the Outreach Officer for the North Lanarkshire Tenants and Residents Participation Project her main responsibility lies in assisting and empowering new and existing community groups to influence change in their communities.




Kate McDonagh, Administration Officer

Kate is the first point of contact in the North Lanarkshire office. As the Administration Officer, she provides support to the North Lanarkshire Federation, and local North Lanarkshire Groups. As well as general administration tasks, Kate also co-ordinates and advertises events such as Open Meetings and the North Lanarkshire Federation’s Annual Conference.

Finally, Kate keeps the Project accounts up to date.





South Lanarkshire Project

Francine O’Donnell, Development Officer

Francine joined TIS in 2015 from a Community Development background, working on the Scottish Government’s Health and Social Care Integration Partnership, which provided her with an in-depth knowledge of the issues faced by communities in Scotland.

As the Development Officer for the South Lanarkshire Project her role involves working with tenants throughout South Lanarkshire to support and develop Tenant Participation. Francine provides briefing papers for tenants on a range of housing related issues and hold events to allow them to respond to consultations.

Francine also supports the development of new tenants and residents groups.


Lynn Morrison, Administration Officer

Lynn has worked for the South Lanarkshire Tenants Development Support Project since 2010. Her role as Administrative Officer includes assisting on a range of work in a project support capacity, ensuring that the mail is opened and processed in good time, attending meetings and taking minutes, arranging venues for meetings and communicating with the tenants. Lynn also keeps the Project accounts up to date.





East Ayrshire Project

Caroline Harte, Administration Officer

Caroline_TCaroline is the Administration Officer for the East Ayrshire Project, and has worked for East Ayrshire Council for the last 2 years. She has a key role in organising the joint East Ayrshire Tenants and Residents Federation and East Ayrshire Council conference. She gathers information and articles for the newsletters and provides a wide range of administrative support for the East Ayrshire Tenants and Residents Federation and associated groups.