Tenant Participation and Engaging Communities

 Thursday 23rd June 2022 |  09:30am – 4:00pm | Studio Venues – 67 Hope Street, Glasgow

Let’s take stock of tenant participation and engagement. Considering the challenges, obstacles, and opportunities from the past two-years, TIS invites housing organisation professionals, tenants, and communities to come together to discuss the development of tenant participation in Scotland, share innovative engagement practices, and explore what the future looks like.

Tenant Participation and Engaging Communities is a one-day event that will explore:

  The creative approaches that housing organisations are developing to communicate, engage, and participate with young people.

  In the two-years that have accelerated the use of digital technology and remote communication – how the sector will move forward in creating a balance between online and offline engagement and support the delivery of services more efficiently and with more choice.

  Best practice that meets the needs of our diverse and flourishing communities and ensures tenant participation and engagement remains high on the agenda.

Please note, this programme is subject to change and TIS reserve the right to make alterations and substitutions as necessary.

09:30 – 10:00am Registration


10:00 – 10:10am Welcome and opening remarks
Ilene Campbell – Chief Executive at TIS


10:10 – 10:35am Ministerial address
Patrick Harvie MSP – Minister for Zero Carbon Buildings, Active Travel and Tenants’ Rights

Patrick Harvie MSP – Minister for Zero Carbon Buildings, Active Travel and Tenants’ Rights was elected as an MSP for the Glasgow region in 2003, has served as Convenor of the Transport, Infrastructure and Climate Change Committee during session 3, and as Co-Leader or Co-Convenor of the Scottish Green Party since 2008. Mr Harvie was appointed Minister for Zero Carbon Buildings, Active Travel and Tenants’ Rights in August 2021.

Mr Harvie will present a Ministerial address to formally open the event, outlining current priorities – specifically tenants’ rights in the rented sector. The address will manifest the key themes of the day and inspire conversation.


10:35 – 11:20am Keynote
Speaker to be confirmed


11:20 – 11:35am Refreshment break ☕


11:35 – 12:20pm Stronger voices, stronger communities
Conor Lanigan – Stronger Voices Manager at the Wheatley Group

Conor Lanigan is the Stronger Voices Manager at the Wheatley Group. Conor’s session will outline the organisation’s vision and strategy to increase customer participation and deliver an unprecedented shift in the balance of power and control towards Wheatley’s customers, empowering them to make their own choices about the services they want.


12:20 – 1:20pm Lunch ☕


Delegates will split into 3 small groups and take part in all 3 learning zone topics listed below.

1:20 – 2:05pm Learning Zone: Round 1

2:05 – 2:20pm Refreshment Break ☕

2:20 – 3:05pm Learning Zone Round 2

3:05 – 3:50pm Learning Zone Round 3


3:50 – 4:00pm Thank you and closing remarks
Ilene Campbell – Chief Executive at TIS


Learning Zone Sessions

Youth engagement in housing: Young people want to be heard
Kirstie McLean – Customer Engagement Officer at Queens Cross Housing Association

Encouraging young people (16-30) to get involved in meaningful tenant participation remains an ongoing challenge throughout the housing sector. When successfully engaged with, young people bring a unique viewpoint; in-depth local knowledge; fresh ideas; enthusiasm; and creativity. 

Queens Cross Association is addressing these challenges and trailblazing a model for youth engagement that will enable young people to have their say and inform housing and wider community services. Kirstie McLean – Customer Engagement Officer at Queens Cross Housing Association will deliver an interactive Learning Zone focused on the creative approaches that the Association are developing to communicate; engage; and participate with young people. Specifically, their journey to establish a Young Person’s panel and how this is progressing so far.


Best practice that meets the needs of our diverse and flourishing communities
Tracy Lennon – Tenant Participation Manager at North Lanarkshire Council
Nancy Robertson – Tenant Participation Officer at North Lanarkshire Council

North Lanarkshire Council’s Tenant Participation Team was awarded best Frontline Story at the Chartered Institute of Housing Awards 2021 – commended for their commitment and the vital role that the team played across North Lanarkshire communities to make a real difference.

Tracy Lennon – Tenant Participation Manager at North Lanarkshire Council, will deliver a Learning Zone focused on how the Council is leading the way for best tenant participation and engagement practices and delivering housing and wider community services that meet the needs of the diverse and flourishing communities within North Lanarkshire. Tracy will outline the current priorities of the Tenant Participation Team and explore what the future looks like.

 

This event is aimed at housing organisation professionals and tenants throughout the Scottish social rented housing sector.

This event will be held at the  Studio Venues, 67 Hope Street, Glasgow, G2 6AE.

The safety of delegates, speakers, and staff team is priority to TIS. All in-person events will be hosted in line with Scottish Government guidance. Several measures will be in place at the event to help mitigate risk.

Click here to view the safety measures that the Studio Venues currently has in place.

TIS Members enjoy at least a 10% discount on all conference, event, training, and consultancy rates. The following rates are costed per delegate:

 Member: £225
 Non-Member: £255

This cost includes a hot lunch, servings of snacks, and unlimited tea and coffee.

Please note that TIS does not charge VAT.

Please complete the booking form below (one per delegate). Or alternatively, email info@tis.org.uk or call 0141 248 1242.

 Cancellations must be made no less than four-weeks prior to the event. No refunds will be granted after this time.

 Changes to delegate names must be made no less than one-week prior to the event.

 TIS reserves the right to make programme alterations and substitutions as necessary.

 We will do our very best to accommodate dietary requirements, but cannot guarantee that we will be able to meet all requests. Please indicate all food allergies and intolerances when requesting a booking.

 Places are limited and will be allocated on a first-come-first-served basis.