Housing & Community Engagement Staff Residential 2017 – Thank you!

Residential 2017

Thank you to all delegates who were a part of last week’s TIS Housing & Community Engagement Staff Residential 2017 at the Westerwood Hotel and Resort in Glasgow.

The event was a great success and we sincerely hope that you had an enjoyable and productive few days and are inspired to achieve your goals, overcome challenges within your workplace, thrive within your housing & community projects, and build on the relationships with the tenants, residents and community groups that you support.


All presentations from the event are now available to download:

Thursday 23 March 2017

Ilene Campbell, Residential Opening Remarks

Adele Fraser, Taking a Coaching Approach in your work with Tenants & Communities

Ilene Campbell, TIS Scrutiny Approved Accreditation: Are you ready?

Joy Watson, Reflection on TIS Scrutiny Approved Accreditation

Alistair Reid, Community Impact of Allocation Policies

Lynda Johnstone, Using Customer & Community Complaints to Improve Services


Friday 24 March 2017

Gerard McCormack, Community Empowerment & Engagement

Alistair Reid, Supporting Tenant Understanding of Housing Finance

Lynda Johnstone, Anti-social Behaviour: Positive solutions to a community concern

Lynn Stewart, Scrutiny the Way Ahead

Brian Gannon, Digital Inclusion: Involving tenants

Lorna Shaw, Customer Satisfaction Surveys: What are they good for?

Angela Graham, Community Asset Transfer: East Ayrshire Council Experience



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