Our Blended Future

 Thursday 18th March 2021 |  1:00pm – 4:00pm | Virtual event via Zoom

The limitations on in-person interactions since March 2020, as a result of Covid-19, have dramatically changed the way that tenants, residents, and communities engage and participate with their landlords.

For many organisations ‘lockdown’ has accelerated digital engagement and participation, and has encouraged the development of exploring new ways to partnership work – with virtual communication tools becoming firmly integrated as a key method of keeping in touch and continuing business.

However, for many the return of in-person meetings and gatherings is hotly anticipated, and to be welcomed.

The TIS Our Blended Future virtual event will explore ways that housing organisations can continue to grow digital engagement and participation opportunities, alongside the return of in-person activities. Running simultaneously, these methods will allow your organisation to take strides towards a blended future as you overcome barriers, maximise reach, and provide the widest possible range of engagement and participation opportunities.

  • Exploring how a blended approach to participation can be structured effectively to overcome barriers;
  • Learning how digital platforms can maximise reach and engagement with young people;
  • Discovering practical advice on project management tools to co-ordinate a blended scrutiny exercise; and
  • Identifying innovation and best practice

Welcome and Opening Remarks
Ilene Campbell • Chief Executive • TIS

Lessons Learned: Sharing best practice
Ilene Campbell • Chief Executive • TIS

In common with all organisations, TIS had to move quickly to re-imagine the way it delivered its service to members, tenants, and landlords across Scotland during 2020. This session will explore the lessons learned from these new approaches to engagement, providing landlords and tenants with practical advice on developing and strengthening their ‘blended engagement toolkit’ and outlining the importance of strategic planning for continued success around digital engagement.

Digital Networking and Engaging Young People
Max Scotto • Tenant Participation Officer • Kingdom Housing Association
Eilidh MacDonald • Graduate Trainee • Kingdom Housing Association

Kingdom Housing Association is currently developing its latest Customer Engagement Strategy. Max and Eilidh will share their plans to use the ‘Mighty Networks’ platform to develop a network of Kingdom tenants and customers and the activities they are exploring in order to engage with young people and provide them with opportunities to build capacity and develop skills.


Overcoming Challenges and Tackling Digital Exclusion
Carol Hannaford • Tenant & Community Engagement Officer •  Aberdeen City Council

Aberdeen City Council has been successful in continuing with its tenant participation activities over the last year. Recognising that without technology this work would not have been possible, Carol will highlight the challenges that have had to be overcome and the lessons learned; as well as exploring the ‘new normal’ for Tenant Participation and how a blended approach will be required to maximise opportunities to engage and overcome the challenges presented by those unable or unwilling to engage digitally.

Breakout Discussions

All ‘move’ into smaller groups to explore the issues raised in the speaker sessions, discuss the opportunities and challenges identified, and share your own experiences and plans for the future.

Launch of TIS Digitial Strategy and Checklist
Ilene Campbell • Chief Executive •  TIS

TIS will launch our Digital Strategy and Checklist as a good practice resource in order to support organisations to develop their strategies with a particular emphasis on developing digital engagement.

This event is aimed at housing organisation professionals and tenants throughout the Scottish social rented housing sector.

TIS Members enjoy at least a 10% discount on all conference, event, training, and consultancy rates. The following rates are costed per delegate:

  • Member: £49
  • Non-Member: £79


Please note that TIS does not charge VAT.

Call our events team on 0141 248 1242, or alternatively, email info@tis.org.uk.

Cancellations must be made no less than two weeks prior to the event. No refunds will be granted after this time.

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