Accredited organisations

Accredited organisations

  • Hillcrest Housing Association, Silver, 2016 – 2019
  • Irvine Housing Association, Gold, 2016 – 2019
  • North Ayrshire Council, Gold, 2016 – 2019
  • East Lothian Council, Gold, 2017 – 2020
  • Queens Cross Housing Association, Silver, 2018 – 2021


“We are delighted with this award, which recognises the hard work of staff and the huge commitment of our tenant volunteers to help shape the excellent housing service we deliver.”
Jim Goodfellow, East Lothian Council’s Councillor, Cabinet Spokesperson for Housing and Community Wellbeing

“We’re delighted to receive this silver accreditation which is testament to the work of our tenant participation team. We work closely with TIS and Scotland’s Housing Network to ensure that our tenant participation activities and engagement are meaningful and give our tenants the opportunity to shape the business and the way we operate.”
Steve Kell, Head of Housing, Hillcrest Housing Association

“It was invaluable to have set criteria to assess our scrutiny activities and gave us a clear focus on best practice and how we embed that across all areas of operation”
Joy Watson, Tenant Services Manager, Hillcrest Housing Association

“I would absolutely recommend this accreditation. Above all, it is a great acknowledgement for our tenants who, as volunteers, have put in so much hard work.”
Joan McTurk, Community Involvement Officer, Irvine Housing Association

“I am delighted that we have achieved the Gold standard of accreditation – it reflects the dedication and commitment of our Housing Services staff to deliver the very best for our tenants and the excellent partnership working we have in place with our tenant forums.”
Yvonne Baulk, Head of Physical Environment, North Ayrshire Council

Hear from the organisations who have taken part

This short film showcases some of the innovative participation methods that the Scrutiny Approved Accreditation pilot organisations utilise on a day-to-day basis to place their tenants and services users at the heart of everything they do as they share their experiences of the process and what they have gained for the future.

Featured organisations include Hillcrest Housing Association, Irvine Housing Association, and North Ayrshire Council.