Over 75 housing professionals and tenants from across Scotland gathered to share good practice and learn how to become recognised as a leader in tenant scrutiny at an exclusive event to mark the formal launch of ‘Scrutiny Approved Accreditation’.
The Accreditation is a programme developed by the Tenants Information Service (TIS) and Scotland’s Housing Network. It harnesses expertise to measure performance and highlight the initiatives social rented landlords are taking to lead the way and sustain tenant scrutiny throughout Scotland. It recognises a level of tenant participation, engagement, and influence by a standard of gold, silver, or bronze.
TIS were delighted to welcome guests at the Blythswood Square Hotel in Glasgow, offering an excellent line-up of speakers, including representatives from three organisations who piloted the Accreditation process.
Staff and tenants from Hillcrest Housing Association, Irvine Housing Association, and North Ayrshire Council were placed in the spotlight as they shared their experiences of the pilot and discussed what they have gained for the future.
Highlights of the event also included a short film that showcased some innovative participation methods that the pilot organisations utilise on a day-to-day basis to place their tenants and services users at the heart of everything they do.
TIS Chief Executive, Ilene Campbell, hailed the event a success. She said:
“We are delighted to work with Scotland’s Housing Network to pioneer this robust tool and highlight the strengths of social rented landlords throughout Scotland.
“The Accreditation is a testament to the successes of the organisations who took part in the pilot. It is clear to see that tenants are at the heart of shaping the future of the housing services that they receive.
“Encouraging organisations and tenants to share and develop good practice is at the forefront of the work that we do here at TIS and Scrutiny Approved Accreditation demonstrates the level of commitment to achieve a customer first approach.”
For further information on Scrutiny Approved Accreditation call the TIS office on 0141 248 1242 or email firstname.lastname@example.org.