Tenants are at the heart of Hillcrest Homes. Whether they are renting with Hillcrest Homes or Hillcrest Enterprises, it’s the housing teams’ job to support and look after these tenants.
With the Coronavirus pandemic causing issues for many who may have been unable to leave their home, as well as worrying about financial uncertainly, Hillcrest’s housing teams have worked non-stop, determined to provide as much support as possible to tenants and the local community.
Recognising that not every tenant would actively reach out for support, Hillcrest teams proactively undertook thousands of calls to tenants, beginning with the most vulnerable, to make sure they were ok and to find out if there was anything the team could help with.
One of Hillcrest’s Enterprises tenants, a single mum of two in Edinburgh, was delighted to receive a call. She had previously been concerned about her rent due to loss of earnings, so was referred to the in-house Tenancy Sustainment Service (TSS). The Enterprises team were able to check the progress and reassure her. The tenant had never needed to claim benefits before but with the help of the Enterprises team and TSS she was feeling much more positive.
As well as directing tenants to the relevant in-house support teams, help also included organising medicine and shopping collections.
One tenant from Arbroath was delighted to receive a call, as she was finding it difficult to get her prescriptions because she and her daughter were both self isolating. The housing team liaised with the local pharmacy and arranged to have the prescriptions delivered to the tenant’s address.
In another case, when making calls, one of Hillcrest Homes’ maintenance officers came across an elderly woman with a middle aged son who has additional support needs. She had needed to go out for shopping every few days herself, which she was worried about. The team was able to arrange with the local church to have groceries delivered to her, allowing her to stay safe.
Another Enterprise tenant was struggling with lost income and mentioned this when he received a call. The team was quickly able to arrange a food parcel from a local food bank to help him as well as referring him for further support.
Hillcrest also partnered with Abertay Housing Association and Dundee City Council to secure £175,000 grant funding to support the Dundee community through challenges that arose from the pandemic. This vital cash has supported people facing isolation, financial difficulties, physical and mental disabilities, those suffering domestic violence, and also funded 1000 emergency energy meter top-ups.
We hope you’ll join TIS in applauding Hillcrest’s fantastic efforts in supporting tenants!
hillcrest.org.uk/homes | @HillcrestScot