Volunteer Tenant Advisors

The Scottish Housing Regulator (SHR) is recruiting Tenant Advisors. This is an exciting opportunity for tenants of social landlords to inform the Regulator’s work and bring a tenant perspective to its scrutiny of landlords’ services. The SHR is the independent regulator of registered socials landlords (RSLs) and local authority housing services in Scotland, working to safeguard and promote the interests of tenants, people who are homeless, and others who use social housing services.

The SHR will appoint 12 independent volunteer Tenant Advisors. It is inviting applications from tenants of RSLs and local authorities across Scotland. Individuals from all walks of life are encouraged to apply for this voluntary position and be instrumental in informing the future of social housing services in Scotland.

The closing date for applications is 10:00am on Monday 14th February 2022.
Download an information pack, application form, and equal opportunities form.

About the role

Applicants do not need any formal qualifications, training, or experience to become a Tenant Advisor, and will receive ongoing support to ensure their role will be fulfilled confidently.

Tenant Advisors are tenants of either RSLs or local authorities who volunteer to participate in regulation work and support the Regulator by:

Testing landlord services
by acting as mystery shoppers, assessing information and materials produced by landlords for their tenants.

Reviewing SHR draft publications
and website facilities, and helping the SHR to make sure material is both accessible and user friendly for tenants.

Asking other service users for their views
when the SHR assess the quality of service provided by social landlords to give the SHR a direct, user perspective to add to other regulatory evidence.

If this voluntary position interests you and you would like to be considered for selection as a Tenant Advisor download an information pack, application form, and equal opportunities form and submit to info@tis.org.uk.

Alternatively, you can post your application to: TIS, Clockwise, 77 Renfrew Street, Glasgow, G2 3BZ. Should you require a hardcopy of the application form, please contact us by telephone at 0141 248 1242 to arrange postage.

The closing date for applications is 10:00am on Monday 14th February 2022.

Tenant Advisors play an active role in improving the services provided by Scottish social landlords. You will have the opportunity to gain experience of working alongside SHR staff in a regulatory environment and the SHR will support you to: 

Develop your confidence. 

Develop new skills, knowledge, and experience of social housing. 

Network with other Tenants Advisors, services users, and people within social housing. 

Experience new challenges, and the chance to gain experience which will assist with personal and career development. 

You do not need any formal qualifications, training, or experience to become a Tenant Advisor.

First and foremost, the SHR wants people who are tenants of either RSLs or local authorities and are passionate about improving the services provided by Scottish social landlords. If that is you, we would welcome your application. 

Although, the SHR do ask that you have the following skills:  

Good communication both written and orally. 

Good interpersonal skills. 

Able to listen to other views and opinions and challenge others in an appropriate and constructive way. 

Able to interpret information from different documents and feedback. 

Excellent team player and can work as a team. 

Working knowledge of IT equipment, email, and word processing. 

Additionally, the SHR are looking for individuals who will:

Have a real interest in making a difference for social housing tenants in Scotland. 

Be a positive and direct influence on how the SHR carry out the regulation of social landlords. 

Input tenants’ views into the development of regulation policy and practice. 

Actively listen to tenants and pick up on the issues which really matter to them. 

Provide evidence of tenants’ views to present to a landlord. 

Highlight good practice in involving tenants in scrutiny. 

Work with the SHR in informing the regulatory process. 

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