Silver success for Queens Cross Housing Association

Queens Cross Housing Association has achieved a Silver accreditation for scrutiny from TIS in partnership with Scotland’s Housing Network.

Launched in 2016, the accreditation programme, developed by TIS and Scotland’s Housing Network, harnesses expertise to measure performance and highlight the initiatives social rented landlords are taking to lead the way and sustain tenant scrutiny throughout Scotland. It recognises a level of tenant participation, engagement, and influence by a standard of gold, silver, or bronze.

Together with a number of tenants, Queens Cross Housing Association, celebrated their achievement with a morning tea event.

TIS Chief Executive, Ilene Campbell, was delighted to award the Association with a Silver standard accreditation. She said:

“This level of award reflects the relentless dedication and commitment of Queens Cross Housing Association to deliver the very best housing services to tenants.

“Their robust methods of partnership working makes it clear to see that tenants are at the heart of shaping the Association’s future.”

Scotland’s Housing Network Director, Elaine Byrne, said:

“Never before has it been so crucial that tenants work together with their landlords to have their say and influence service, standard, and policy decisions.

“Tenant scrutiny provides landlords with a valuable insight into where scarce resources should be prioritised, so that performance levels and rent affordability are properly aligned.”

Queens Cross Housing Association submitted an impressive portfolio of information that evidenced their efforts to maintain and strengthen scrutiny.

An independent panel of assessors reviewed the data and formed a final audit report which hailed the Association’s drive to encourage tenants to steer policy and make an impact on the housing services that they receive.

The report also commended the Association’s efforts to successfully create a culture that is committed to seeking feedback from tenants and customers to maximise involvement.

Queens Cross Housing Association’s Chief Executive, Shona Stephen, said:

“I’m delighted that the work and dedication of our tenant scrutiny group has been recognised with a Silver award.

“Giving local communities and tenants real influence in the decisions and services that affect them is a key strand of our business strategy. This award is a major step forward in recognising the importance of tenants’ voices in what we do.”

If your organisation would like further information, call the TIS office on 0141 248 1242 or email to arrange your free, informal meeting to discuss the steps to Scrutiny Approved Accreditation.

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