The Tenants Information Service (TIS), the leading organisation in promoting innovative, tenant participation throughout the Scottish social housing sector, has announced the appointment of Susan Morris, as its new Development Manager.
Susan, former Housing Strategy and Policy Co-ordinator at South Ayrshire Council, started in post this month and is based within the TIS head office in Glasgow. Her new role will see her working closely with tenants and landlords across the industry, delivering and developing a wide range of cutting-edge engagement projects.
In particular, Susan, will play an integral part in driving forward and building on the success of the TIS in partnership with Scotland’s Housing Network, Scrutiny Approved Accreditation. The pioneering framework measures performance and highlights the initiatives social rented landlords are taking to lead the way and sustain tenant scrutiny – recognising levels of customer participation, engagement, and influence by a standard of gold, silver, or bronze.
On being appointed, Susan said:
“I am thrilled to work with TIS. I hope to further develop the excellent work that they do to ensure tenants, residents, and community groups, achieve a meaningful level of participation in the delivery and shaping of housing services.”
Ilene Campbell, TIS Chief Executive said:
“Susan will be an important part of the TIS team. She will contribute significantly as we continue to grow the organisation and build on our reputation for delivering high quality services throughout the sector.
“I have no doubt that her skills, experience, and enthusiasm will prove incredibly valuable to our team, helping shape the future of TIS and am very much looking forward to working alongside her as we go from strength to strength.”
Susan has spent most of her career in the housing sector, working in strategic development and research roles, largely within the local authority sector, since graduating in 1999.
As Development Manager for TIS, Susan is responsible for the management and co-ordination of a range of participation and engagement projects, working closely with landlords, tenants and other stakeholders to meet project goals and deliver effective services.
Susan also contributes to the development and delivery of research projects and good practice materials. In particular Susan, will play an integral part in driving forward and building on the success of the TIS in partnership with Scotland’s Housing Network, Scrutiny Approved Accreditation.