TIS launches Digital Strategy 2021 – 2024 and Member Toolkit

TIS is committed to supporting the Scottish social rented housing sector to bridge the gap and break down any barriers that exclude tenants, residents, and communities in shaping the delivery of housing and wider community services.

In March 2020, the COVID-19 (coronavirus) pandemic gripped the nation. In the challenging months that lay ahead, TIS accelerated a digital transformation, embraced technologies, and explored new ways of remote partnership working.

Virtual tools become firmly integrated and played an integral part in allowing TIS to continue business, create effective solutions at pace, broaden opportunities for innovative participation and engagement practices, and extend the reach of our core services.

The TIS Digital Strategy 2021 – 2024 focuses on how TIS will continue to build on utilising these new technologies to complement our traditional strengths, improve business performance, and support the delivery of services more efficiently and with more choice.

Ilene Campbell, TIS Chief Executive, commented:

The Strategy is designed to sit in harmony with the TIS Strategic Business Plan 2019 – 2022 and will further support the organisation to achieve its five key priorities.


It sets out an ambitious programme of work and details how our existing services and new technologies will work together; the commitment from our staff team to evolve in the light of emerging digital initiatives; and explores how we will embed digital throughout the culture of our organisation.


 Click here to download the TIS Digital Strategy 2021 – 2024.

Member Toolkit

The latest TIS Toolkit addition, Guidance to Structure your Digital Strategy, details a process-based method and outlines the fundamental steps that you should consider when determining how best to introduce digital as a tool within your organisation. The new resource can be adapted to suit your specific business goals.

The key features of the Toolkit focus on three stages: planning, delivering, and reviewing. There is an emphasis on dividing your strategy into manageable and controlled stages – with flexibility, and will support your organisation to explore:

  • What you are trying to achieve;
  • How you will achieve it; and
  • How you will keep it on track.


The Toolkit is available to download via the Member area of the TIS website.

How we can support you

Our expert team delivers independent advice, training, and support to communities and housing organisations to work together more effectively and create innovative solutions and services.

We can support your organisation to develop a cutting-edge digital strategy; innovative tenant engagement strategy; and empower people to get online and improve digital skills and confidence levels. Contact the TIS team to find out more.

 info@tis.org.uk |  0141 248 1242