Scottish Housing Regulator invites applications for volunteer Tenant Advisors

The closing date for applications is 10:00am on Monday 14th February 2022.

The Scottish Housing Regulator (SHR) is delighted to invite applications for the recruitment of twelve motivated individuals to take on the role of Tenant Advisor, and provide an independent and unique perspective on its scrutiny of landlords’ services.

Applications are now open. Individuals from all walks of life and communities, with a focus on protected characteristics, are encouraged to apply for this voluntary position and be instrumental in shaping the future of social housing services in Scotland.

Applicants do not need any formal qualifications, training, or experience to become a Tenant Advisor, and will receive ongoing support to ensure their role is fulfilled confidently. First and foremost, the SHR is seeking individuals who are passionate about improving the services provided by Scottish social landlords.

The SHR is the independent regulator of registered social landlords (RSLs) and local authority housing services in Scotland who work to safeguard and promote the interests of tenants, people who are homeless, and others who use social housing services.

Tenant Advisors are tenants of either RSLs or local authorities who volunteer to participate in regulation work and support the Regulator by:

  • Testing landlord services by acting as mystery shoppers, assessing information and materials produced by landlords for their tenants.
  • Reviewing SHR draft publications and website facilities, and helping the SHR to make sure material is both accessible and user friendly for tenants.
  • Asking other service users for their views when the SHR assess the quality of service provided by social landlords to give the SHR a direct, user perspective to add to other regulatory evidence.


The Tenants Information Service (TIS) who are expert in housing, community development, and engagement practice is working in partnership with the Regulator to support the recruitment of Tenant Advisors.

George Walker – Chair of the Scottish Housing Regulator said:

“Our role is to protect tenants’ interests and to drive up the quality of services which social landlords deliver. We can only do our job effectively if we understand what is important to tenants.

“Tenants are a diverse group with different needs and priorities and it is important that we work with the most diverse group possible to understand these and take account of them in our work.

“So, I’d encourage as many different types of tenants with experience of the wide range of services that social landlords provide, to apply. We will work with our Tenant Advisors to get their perspective on the services provided by social landlords across the country.”

Ilene Campbell – Chief Executive at TIS added:

“We are thrilled to work alongside the Scottish Housing Regulator in their recruitment of twelve Tenant Advisors. This voluntary role is a fantastic opportunity for tenants across Scotland to get involved and play an active role in improving social housing services.

Individuals of all characteristics and communities are invited to apply, and will gain opportunities to take on new challenges and build on personal development skills. If you are passionate about making a positive change, we would love to hear from you.”

 If this voluntary position interests you and you would like to be considered for selection as a Tenant Advisor, please to download an information packapplication form, and equal opportunities form. For further information, email or call 0141 248 1242. 

Reasonable expenses will be covered to make participation in your role as Tenant Advisor as convenient as possible.  

The closing date for applications is 10:00am on Monday 14th February 2022, and appointments will commence on Friday 1st April 2022 for a term of 3-years. |  0141 248 1242