Our vision

The TIS Strategic Business Plan 2025 – 2028 sets out our direction for the next three years and is guided by a vision, mission, and core values.

It describes how we will bring our vision to life through four strategic priorities: our people, our services, our marketing, and our impact. It outlines our ambitions for growth, the strategies that will extend our reach, and the resources that are needed to achieve our goals. Together, these form a strong framework for what we do – ensuring tenants’ rights are central to decision making and housing colleagues are supported to strengthen their tenant participation and engagement practices.

To steer our progress, we have developed clear, measurable objectives that are underpinned by a robust annual action plan, closely monitored by senior management, and reviewed regularly by the TIS Board. This is our roadmap of how we will work towards creating better homes, stronger communities, and a fairer housing system for all.

Our work is driven by the belief that people are the driving force for meaningful change. By supporting individuals to unlock their potential, build skills, and gain confidence, we bring tenants and housing colleagues together to collaborate on solutions that make housing better.

Scroll to learn about our values.

Meet our team

Our values

The TIS values support our vision, shape our culture, and reflect what we believe in as an organisation. They are the essence of our identity and provide the framework to how we engage with our staff team, tenants, communities and housing organisations alike.

Inclusive
We are proud to promote a diverse and inclusive working environment. Inclusivity is central to everything that we do to ensure our work reflects the diverse voices of tenants across Scotland. We value different perspectives, and our awareness of intersectionality allows us to take a flexible and innovative approach to tenant participation and engagement practices. By adapting to people’s needs and preferences, we create spaces for everyone to be heard, respected, and represented.

Independent
Our independence means that we speak up with confidence – grounded in our research, experience, and expertise. We provide robust information and advice that supports balanced and informed tenant participation and engagement practices. As trusted partners, our professional and approachable team is highly respected across the sector for building lasting and impactful relationships. We’ll deliver on what we say we will.

Innovative
We embrace creativity and forward-thinking to inspire collaborative working between tenants and housing organisations. By seeking out practical solutions and breaking down barriers that open new pathways for positive change. Our approach is always solutions-focused, looking beyond traditional methods to find effective ways to get things done.

Inspiring
We are driven by a shared belief in the importance and impact of our work. At the heart of our approach is a commitment to supporting people to unlock their potential and develop skills, knowledge, and confidence to succeed. We champion personal growth and continuous learning – enabling better outcomes for tenants, housing organisations, and the wider sector.

Integrity
We believe that trust is the foundation of all meaningful relationships. We act with honesty, openness, and respect in everything that we do. We hold ourselves accountable for our actions and decisions, ensuring transparency with those we work alongside.

TIS Strategic Business Plan 2025 - 2028

The TIS Strategic Business Plan 2025 – 2028 sets out our direction for the next three years and is guided by a vision, mission, and core values. It describes how we will bring our vision to life through four strategic priorities: our people, our services, our marketing, and our impact.

It outlines our ambitions for growth, the strategies that will extend our reach, and the resources that are needed to achieve our goals. Together, these form a strong framework for what we do – ensuring tenants’ rights are central to decision making and housing colleagues are supported to strengthen their tenant participation and engagement practices.

To download a copy of the plan, please click here.