Our mission

Together, we make a real difference to the lives of tenants, create better homes, and fairer communities.

TIS is a national membership organisation committed to supporting tenants and housing organisations to collaborate on solutions that make housing better. We work to ensure tenants’ rights are central to decision making and support housing colleagues to strengthen their tenant participation and engagement practices.

At the heart of our approach is a commitment to supporting people to unlock their potential and develop skills, knowledge, and confidence to succeed. Together, we make a real difference to the lives of tenants, create better homes, and fairer communities.

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Click here to read our vision and values

What we do

Engage

We deliver independent advice, training, and support to tenants, communities, and housing organisations to build effective partnerships and develop the skills, confidence, and knowledge needed for meaningful tenant participation, engagement, and scrutiny.

Our services are inclusive, accessible, and relevant to the needs of tenants, housing organisation, and the wider sector – responsive to the changing dynamics of the housing landscape.

Influence

We create meaningful pathways to ensure decision makers hear directly from those with lived experiences – and work in partnership with The Scottish Government, Scottish Housing Regulator, and other key decision makers.

We work nationally and internationally to promote best practice in tenant participation and engagement.

We ensure our members’ voices are heard and play a vital role in shaping and influencing national housing policy and practice.

Change

We are committed to a housing system where the voices of tenants are not only heard but actively drive meaningful change at every level.

Through the support that TIS provides, housing organisations embed a culture of genuine tenant participation and engagement, from frontline services to the Boardroom – strengthening transparency, trust, and tenant satisfaction across the sector