Quality Assurance statement

The Tenants Information Service (TIS) was established in 1989 to deliver independent advice, training, and support to tenants, communities, and housing organisations to work together to influence national housing policy and practice.

TIS is a Company Limited by Guarantee registered in Scotland under company number SC125565, and a registered charity with OSCR SC050555. Our work is bound by our quality assurance statement. Quality is important to our organisation as we value those that we work with and the impact of our work.

We are committed to continuous improvement and have the following procedures in place to support us in our quality goals:

• Ensure all work is completed to the highest standards by being passionate about what we do.
• Ensure our core values of: integrity; excellence; partnership; innovation; independent; and empowering are paramount in everything that we do, as they provide a framework with how we engage with our employees, customers, key stakeholders, and partners.
• Uphold our Equalities and Diversity, Sustainability, and Fair Work First policies.
• Regularly gather and monitor feedback.
• Provide opportunities for continuous training and development of employees.
• Measurable quality objectives which reflect the strategic aims of TIS.
• To regularly review and improve all internal procedures, processes, and systems.

 

The TIS senior management team and Board have ultimate responsibility for quality, but we ensure all employees understand their responsibilities within their own areas of work to help ensure that quality is embedded within the whole organisation.

 

For further information or if you have any questions, you can call us or email us using the contact details below.

Call 0141 248 1242
Email info@tis.org.uk

TIS is a Company Limited by Guarantee registered in Scotland under company number SC125565 and a registered charity with OSCR SC050555.

Clockwise Offices, 77 Renfrew Street, Glasgow, G2 3BZ